Shipping Policy

Shipping Options:

We offer domestic (within India) and international shipping options.

• Standard and express shipping methods are available for both domestic and international orders.
• Standard and express shipping methods are available for both domestic and international orders.
• Specific shipping methods may be unavailable for certain countries or products due to international regulations.

Shipping Times:

• Prasad (sacred ash, kumkum) from fire rituals ships from Chennai, Tamil Nadu, 7 working days after the complete set of rituals is finished. Processing time may vary depending on factors beyond our control.
• Estimated delivery times are:
• Domestic (India): 7 working days from shipping confirmation.
• International: 3 to 4 weeks from shipping confirmation.
• These are estimates, and actual delivery may vary due to customs delays or other unforeseen circumstances.

Order Tracking:

• Once your order ships, a tracking number will be available in your Sivashri account under "My Orders."
• Tracking information may not be immediately available; please allow some time for updates.
• Track your shipment through the official website of the shipping carrier using your tracking number.

Lost or Damaged Shipments:

• Report lost or damaged packages within 2 working days of delivery to support@Sivashri.com
• We will investigate the issue and work with the shipping carrier to resolve it.
• You may be required to provide documentation, such as photos or reports, to facilitate the claim process.

Customer Support:

For any questions or concerns regarding your shipment, please contact our Customer Support team at support@Sivashri.com

Disclaimer:

• This policy is subject to change without prior notice. We will communicate any updates to our shipping policy through our website or email.
• Sivashri does not assume responsibility for delays or losses caused by factors beyond our control, such as international customs regulations, carrier negligence, or acts of God.