Disclaimer Policy

Sivashri Confidentiality Policy

Effective Date: February 16, 2024

Sivashri respects the privacy of its users and is committed to safeguarding the confidentiality of all personal information entrusted to us. This Confidentiality Policy outlines how we collect, use, and protect your personal information, including details related to your horoscope, birth date, and identity.

Scope of This Policy:

This Policy applies to all personal information collected by Sivashri through our website, mobile applications, and other services.

Information We Collect:

We collect the following personal information when you create an account or utilize our services:

How We Use Your Information:

We use your personal information solely for the purpose of providing you with our services, including:

Confidentiality

We understand the sensitive nature of your personal confidentiality measures to protect it. We do not share without your explicit consent, except:

Data Security:

We employ commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission or storage can be guaranteed to be 100% secure.

Your Rights:

You have the right to access, modify, or delete your personal information through your account settings.

You can also unsubscribe from marketing communications at any time.

Changes to This Policy:

We reserve the right to modify this Policy at any time. We will notify you of any changes by posting the updated Policy on our website.

Contact:

If you have any questions about this Policy, please contact us at support@Sivashri.com

Sivashri Disclaimer and Limitation of Liability

Disclaimer of Warranties and Representations:

Effective Date: February 16, 2024

Sivashri uses reasonable efforts to provide accurate and up-to-date information on its website and through its services. However, Sivashri makes no warranties or representations, express or implied, regarding the significance, effectiveness, or benefits/results of any aspect of the rituals offered (including Homa/Havan/Abhishekam/Puja/Yagna). Any information provided by Sivashri is for informational purposes only and should not be construed as professional advice.

Limitation of Liability:

Sivashri, its employees, agents, suppliers, and contractors shall not be liable for any damages arising out of or in connection with your use of the Sivashri website or services, including without limitation any compensatory, incidental, direct, indirect, special, punitive or consequential damages, loss of use, loss of data, loss of income or profit, damage to property, claims of third parties, or any other kind of losses.

Use of Information:

The information provided by Sivashri is not a substitute for the advice, programs, or treatment that would typically be obtained from a licensed professional, such as a lawyer, doctor, psychiatrist, or financial advisor. You should always seek the advice of a qualified professional regarding any specific situation or concern.

Undertaking of Services:

Sivashri does not accept responsibility for any claims regarding negative results following the undertaking of services offered, including Homa/Havan/Puja/Abhishekam/Mantra/Gemstone/Astrology. These services are for spiritual and cultural purposes only and should not be considered as medical treatment or a guarantee of any specific outcome.

Medical Disclaimer:

Sivashri does not engage in the diagnosis or treatment of any specific disease, disorder, or ailment. We do not promise to medically alleviate any particular physical condition or address any specific physical condition, or the lack thereof. By using our website and services, you acknowledge that you are not using them for the cure or redressal of any specific disease, disorder, ailment, or physical condition.

This disclaimer and limitation of liability are governed by and construed in accordance with the laws of Colombia

Copyright Notice:

All content appearing on this website, including, but not limited to, images, text, graphics, audio, video, and streaming video, as well as the overall look and feel of the Sivashri.com website (collectively, the "Content"), is protected by copyright laws and international treaties. Sivashri is the sole and exclusive owner of all right, title, and interest in and to the Content.

Reproduction, Distribution, and Republication:

No part of the Content may be reproduced, distributed, republished, downloaded, displayed, modified, transmitted, or commercially exploited in any way without the prior written permission of Sivashri. This includes, but is not limited to, framing, mirroring, or deep linking to the Content.

Permitted Uses:

You may download or print a single copy of individual pages of the Content for your personal, non-commercial use only, provided that you keep intact all copyright and other proprietary notices.

Consequences of Copyright Infringement:

Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Sivashri will vigorously pursue all legal and equitable remedies available to it in the event of any such infringement.

Contact Information:

To request permission to use any of the Content, please contact:support@Sivashri.com

Revised Image Disclaimer for Sivashri:

Images

Sivashri strives to use only images freely available in the public domain. We diligently source images from various online resources believed to be public domain and conduct due diligence to avoid copyrighted material. However, errors may occur inadvertently.

Copyright Claim Procedure:

If you believe any image on our website infringes your copyright, please contact us immediately at support@Sivashri.com with the following information:

We will promptly investigate your claim and remove the image within a reasonable timeframe if confirmed to be copyrighted.

Disclaimer of Endorsement:

The presence of any individual's image on our website does not constitute their endorsement of Sivashri or its services. We do not claim any association with them or their companies.

Trademarks:

All trademarks appearing on our website belong to their respective owners. We use them only for informational and identification purposes, without intending to infringe upon any trademark rights.

Revised Privacy Policy for Sivashri

Effective Date: February 16, 2024

General:

Sivashri respects your privacy and takes online security seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Data Controller:

Sivashri is the data controller responsible for your personal information collected through our website and services.

Information We Collect:

We collect various types of personal information from you, depending on your interactions with us, including:

Information Usage:

We use your personal information for several purposes, such as:

Cookies:

We use cookies to track website usage and personalize your experience. These cookies do not collect personally identifiable information. You can manage your cookie preferences through your browser settings.

Data Sharing:

We do not share your personal information with third parties for their own marketing purposes without your consent. We may share your information with service providers who help us operate our website and services, but they are obligated to protect your information and use it only as instructed.

Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights:

You have various rights regarding your personal information, including:

Contact Us:

If you have any questions about this Privacy Policy or your rights, please contact us at support@Sivashri.com

Data Breach Notification:

We will notify you and relevant authorities in case of a data breach affecting your personal information.

Updates to this Policy:

We may update this Privacy Policy from time to time. Please review it regularly for changes.

Sivashri Cookie Policy

Effective Date: February 16, 2024

What are Cookies?:

Cookies are small text files that a website stores on your computer or mobile device when you visit the site. They allow the website to remember your preferences and actions (such as login information, language preference, and browsing behavior) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How Do We Use Cookies?

We use cookies on our website for the following purposes:

Consent for Cookies:

By using our website, you consent to the use of cookies in accordance with this policy. You can withdraw your consent at any time by adjusting your browser settings to block or delete cookies. However, this may affect your ability to use certain features of our website.

Managing Cookies:

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, or to set preferences for accepting cookies from specific websites. Please refer to your browser's documentation for instructions on how to manage cookies.

Changes to this Policy:

We may update this Cookie Policy from time to time. The updated policy will be posted on our website.

We encourage you to review this policy regularly for changes.

Contact Us:

If you have any questions about this Cookie Policy, please contact us at support@Sivashri.com

Sivashri Refund Policy

Effective Date: February 16, 2024

This Refund Policy governs the procedures for receiving refunds for services offered by Sivashri. Please read this policy carefully before engaging in any service with Sivashri.

Guarantee:

Sivashri is committed to providing authentic and high-quality royal ritual services. We offer a 100% money-back guarantee for the quality of the ritual itself, including authenticity of practices, materials used, and performance of the ritual by qualified Pandits.

Scope of Guarantee:

The guarantee is limited to the quality of the ritual service and does not extend to the desired outcomes or results of the ritual. Sivashri acknowledges that the effects of rituals, including financial, health, marital, business, legal, and relationship challenges, are influenced by various factors outside our control, such as karma and individual choices. Therefore, Sivashri cannot guarantee or be held responsible for any specific outcomes or transformations resulting from the rituals performed.

Eligibility for Refund:

Dissatisfied customers may request a full refund within 7 days of the completed ritual service. To be eligible for a refund, the customer must provide documented evidence of dissatisfaction related to the quality of the ritual, such as deviations from advertised practices, use of unauthentic materials, or improper performance by Pandits.

Excluded Reasons for Refund:

Refunds will not be granted for dissatisfaction based on the following:

Refund Process:

To request a refund, please submit a written request to Sivashri within 5 days of the completed service.

The request should include:

Sivashri will review the request and respond within 5 business days. Upon approval, the refund will be processed within 7 business days to the original payment method.

Post-Refund:

Following a completed refund, Sivashri will no longer provide services to the customer. Additionally, Sivashri reserves the right to terminate any account associated with the customer if found to be malicious, engaging in fraudulent activity, or violating terms of service.

Governing Law and Dispute Resolution:

This Refund Policy shall be governed by and construed in accordance with the laws of Colombia. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Antioquia.

Disclaimer

This Refund Policy is subject to change at any time without prior notice. We encourage you to periodically review this policy for any updates.

Contact Us:

If you have any questions about this Cookie Policy, please contact us at support@Sivashri.com

Rescheduling Homa/Grand Homa

Please note that in case of rescheduling request for the individual Homa/Pooja, the customer has to inform the CRM team (support@Sivashri.com) requesting the reschedule at least 48 hours before the scheduled time for us to stop the preparations. This way, necessary arrangements can be made for rescheduling the homa/Pooja.

Further updates on the date and time of the rescheduled homa will be communicated through email to the customer.

Sivashri Security Policy

Effective Date: February 16, 2024

Protecting your information is paramount to Sivashri. We understand the sensitivity of your personal data and are committed to its security. This Security Policy outlines the measures we take to safeguard your information when you use our website and services.

Data Security:

We implement a comprehensive set of security measures to protect your information, including:

Payment Processing:

We utilize secure payment processors that comply with industry best practices and relevant security standards to process your transactions. We do not store your full credit card information on our systems.

User Responsibility:

You also play a crucial role in protecting your information by:

Data Breach Notification:

In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities in accordance with applicable laws and regulations.

Updates to this Policy:

Contact Us:

If you have any questions about this Cookie Policy, please contact us at support@Sivashri.com

Sivashri Shipping Policy

Effective Date: February 16, 2024

Sivashri strives to deliver products and prasad promptly and efficiently. This policy outlines our current shipping practices and timelines, subject to change without prior notice.

Shipping Options:

We offer domestic (within India) and international shipping options.

  • Standard and express shipping methods are available for both domestic and international orders.
  • Standard and express shipping methods are available for both domestic and international orders.
  • Specific shipping methods may be unavailable for certain countries or products due to international regulations.

Shipping Times:

  • Prasad (sacred ash, kumkum) from fire rituals ships from Chennai, Tamil Nadu, 7 working days after the complete set of rituals is finished. Processing time may vary depending on factors beyond our control.
  • Estimated delivery times are:
    • Domestic (India): 7 working days from shipping confirmation.
    • International: 3 to 4 weeks from shipping confirmation.
  • These are estimates, and actual delivery may vary due to customs delays or other unforeseen circumstances.

Order Tracking:

  • Once your order ships, a tracking number will be available in your Sivashri account under "My Orders."
  • Tracking information may not be immediately available; please allow some time for updates.
  • Track your shipment through the official website of the shipping carrier using your tracking number.

Lost or Damaged Shipments:

  • Report lost or damaged packages within 2 working days of delivery to support@Sivashri.com
  • We will investigate the issue and work with the shipping carrier to resolve it.
  • You may be required to provide documentation, such as photos or reports, to facilitate the claim process.

Customer Support:

For any questions or concerns regarding your shipment, please contact our Customer Support team at support@Sivashri.com

Disclaimer:

  • This policy is subject to change without prior notice. We will communicate any updates to our shipping policy through our website or email.
  • Sivashri does not assume responsibility for delays or losses caused by factors beyond our control, such as international customs regulations, carrier negligence, or acts of God.